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Zipker Seller FAQs

With Selling on Zipker.com, it’s easy to list your products. Once you’ve registered (free) to start selling online.

Listing is free. In celebration of the launch of Zipker.com, you can enjoy a promotional referral fee and free monthly/yearly subscription for the first year.

Below are the Most Frequently Asked Questions (FAQs) which may help you to get more clarity on Selling on Zipker.com.

1. How to sell on Zipker?

In order to sell, please fill a simple registration form by clicking on Seller Sign Up. We will respond to you after reviewing your information at the earliest.

2. When will I get my Payment?

Payouts will be done on a monthly basis on the 5th of every month. In case the 5th of the month is not a working day, the payouts will be made on the next working day. All Orders delivered to the Customer on or before the 25th of every month will be paid to the Seller on the 5th of the next month. Please note that payouts are only calculated on orders that are marked "Completed".

Please note that we also do not get our commission on sale till you get payment as per RBI guidelines related to marketplace functioning. You need to make sure the status of the shipment is changed to "Shipped to Customer" with valid tracking details by logging to your vendor panel.

For any finance related query send email to [email protected].

3. What is your Commission percentage?

Our commission is 20% + Service Tax on the Company’s commission.

4. I uploaded products but they are not live on my shop. Why?

We review all the product uploads to make sure the photo quality is acceptable and the products are not illegal/offensive in nature. We take max 24 hours to do it so your products can take max 24 hours to appear in your shop on Zipker.com

5. I have received an international order. How do I ship?

For international orders, currently we provide bundling services to our sellers. This means for international orders only you need to send the products to our Zipker office in Delhi. The address to ship the products is in the bottom of the shipment email you receive.

Our Delhi Address: ZIPKER ONLINE SERVICES PVT. LTD.
C-3/84, G/F. KH. NO-1/80, OLD NO-7, GALI NO-3,
C-BLOCK, GANGA VIHAR, GOKULPUR, DELHI-110094, INDIA

6. Do I need to invoice the customer?

Yes, invoicing to customer and any taxation related to either domestic or international sale is strictly your responsibility. Zipker.com is a platform which provides selling related services and therefore charges service commission for the sale from you.

7. How do I get more marketing support from Zipker?

Zipker.com is a neutral platform and supports marketing of seller shops in a neutral manner. However, we do promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We do have paid marketing support for promotion which you can request from your vendor panel after buying requisite marketing packs.

8. Do you have any listing charges?

It is free and you can upload as many products you want to upload.

9. Do you provide support in uploading the products?

Yes, we have an outsourced web production team which charges Rs. 10/SKU for uploading your products. We will be happy to connect you to them if you need uploading support.

10. How do I login to my vendor panel?

Please click on the “Seller login” link on the bottom of the home page and put your email id and password.

11. How will I know if I received any order?

We send you instant email/SMS for any order received by you. Also the orders will be available in your vendor panel.

12. How do I update tracking details of the shipment?

Please login to your vendor panel and put tracking details by opening your shipment. Please make sure any search filters are not clicked if you do not see your shipment

13. Do I need to sign any physical agreement?

No, we have an electronic agreement with you which you accept when you register your shop on Zipker.com. Please refer "Policy for Sellers" and "Terms and Conditions".

14. I have forgotten my vendor panel password. How do I reset it?

Please send an email to [email protected] to reset your password.
Hope these answers to your general queries will help you.

15. What is the membership fee?

Currently membership is free.

16. What are the cancellation charges?

Sellers will be charged 10% of the order value for seller-fulfilled orders that are cancelled.
A Cancellation Charge of 10% is applicable if:

A seller cancels an order for any reason other than a buyer requested cancellation (Only cancellations requested by buyers through website are considered as buyer requested cancellations and will be exempt from cancellation charge).

Zipker cancels an order automatically because a seller has not shipped and ship confirmed the order within 48 hours of Estimated Ship Date.

If you have any other question/query which you don't find in above FAQs, please write to us at [email protected] (Expect a response within 2 to 4 working hours).

Thanks for your time. Enjoy Selling!

Regards,
Zipker Sales Team


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